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Reporting a Potential Security Vulnerability

Security vulnerabilities relating to Wyze products are actively managed through a well-defined process. The time to respond varies based on the scope and priority of the issue. The process consists of 4 key steps:

  1. Reporting: The process begins when the Wyze Cybersecurity team becomes aware of a potential security vulnerability in a Wyze product or service. The reporter receives an acknowledgement and updates throughout the handling process.

  2. Evaluation: The Wyze Cybersecurity team confirms the potential vulnerability, assesses the risk, determines the impact and assigns a processing priority. If the vulnerability is confirmed, the priority determines how the issue is handled throughout the remaining steps in the process.

  3. Solution: Working with the product team, the Wyze Cybersecurity team develops a solution that mitigates the reported security vulnerability. Solutions will take different forms based on the vulnerability. In cases where a vulnerability is being actively exploited, Wyze may deliver a temporary solution to contain the issue while working on the full solution

  4. Communication: The Wyze Cybersecurity team publishes a security advisory for severe issues. Less severe issues are communicated through other methods.


If you have discovered a potential security vulnerability in Wyze products or services, please contact the Wyze Cybersecurity team at security@wyze.com.
A member of the Wyze Cybersecurity team will review your e-mail and contact you to collaborate on resolving the issue. It is important to include the following details:

  • Detailed description of the vulnerability
  • The products and versions affected
    • Device MAC Address (ID)
    • Account Email address
    • Time of the issue
    • Submitted Log ID from the mobile app

Vulnerability information is extremely sensitive so the Wyze Cybersecurity team strongly recommends that all security vulnerability reports be sent encrypted using the Wyze Cybersecurity team PGP key. Software to encrypt messages may be obtained from: GnuPG

PGP Public Keys
You may use the Wyze Cybersecurity Team public PGP key to encrypt email with sensitive information and to verify that security communications sent by Wyze are genuine.

Active Date: April 9, 2021
Expiration Date: April 7, 2029
Key ID: 0xF8A68F53
Key Type: RSA
Key Size: 4096/4096
Finger Print: B6C7 4B79 EE13 1B36 0B37 5B38 7FC3 D249 F8A6 8F53
User ID: security@wyze.com

You may copy-and-paste the key below.

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Version: Keybase OpenPGP v2.0.76
Comment: https://keybase.io/crypto

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