Privacy Statement for Wyze Products & App

Posted: January 01, 2020
Effective: January 01, 2020
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  1. Introduction
  2. A. Wyze Products
    1. 1. Setting Up a Wyze Product
    2. 2. Information Collected by the Wyze Products
    3. 3. Information Collected by Your App
    4. 4. Information Collected by Wyze from the Wyze Products and App
    5. 5. Information Collected from Other Sources
    6. 6. How Wyze Uses the Information Collected
    7. 7. User Choices for the Wyze Technology
    8. 8. Wyze's Service Providers
    9. 9. Transfer of Information
  3. B. When Wyze May Disclose Personally-Identifiable Information Collected from the Wyze Products and App
  4. C. Other Matters
    1. 1. Data Security
    2. 2. Links to Other Sites; Integrations to Third-Party Services
  5. D. California Privacy Rights
  6. E. How to Contact Wyze

Introduction

Wyze Labs, Inc. ("Wyze") sells smart home products, including the Wyze Cam and Wyze Cam Pan wireless smart home cameras, and Wyze Sense smart sensor (together, the "Wyze Products"). The Wyze Products communicate to users through the Wyze app (the "App") and our software platform. We refer to the Wyze Products, the App, and the software platform, collectively, as the Wyze Technology.

Wyze has prepared this Privacy Statement to describe our practices regarding the information we collect from:

  • Individual users who have registered an account on the App (each, a User with an App Account) to access their Wyze Products, whether through the App or other means offered by Wyze
  • The Wyze Products that are linked to an App Account.
  • Other sources.

Wyze reserves the right to change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Statement. We may also provide additional notice of changes, as appropriate.

A. WYZE PRODUCTS

1. SETTING UP A WYZE PRODUCT

To use a Wyze Product, you will need to:

  • Download the App from the app store for your device, and install it on your smart phone, tablet, or other compatible device,
  • Register for an account on the App ("App Account") by providing your email/user name and password ("App Login"),
  • From the App, agree to be bound by the Wyze Products Terms of Service and this Privacy Statement, which includes your consent to the collection and use by Wyze, the App, and the Wyze Products of your Personally-Identifiable Information (discussed in Section A.4 below),
  • Associate your Wyze Product(s) to that App Account,
  • Provide the WiFi network information to connect your Wyze Product(s) to the Internet, and
  • On the App, set your Settings for each Wyze Product. Your Settings are the settings that you enter into the App to set up how your Wyze Product(s) will run (for example, whether a Wyze camera should record audio with video, or the alerts and actions that should occur if a Wyze Sensor detects motion).

When we use the term Setup Information in this Privacy Statement, we mean your App Account, App Login, information to access your WiFi network, and other setup information that you enter into the App.

Some things to know about how the App works with Wyze Products:

  • A Wyze Product can be associated with only one App Account at a time. However, one App Account can be associated with multiple Wyze Products.
  • You can share access on any Wyze Product that is connected to your App Account, by providing invitations by email through the App. Those who accept your invitation will need to install the App and set up an App Account.
  • If you have a user account on Wyze Lab’s site at www.wyze.com and then use the same username and password for your App Login, then your App Login will be associated with your user account on Wyze Lab’s site at www.wyze.com.
2. INFORMATION COLLECTED BY THE WYZE PRODUCTS

Your Wyze Product collects:

  • The Setup Information and Settings that are received from your App, and
  • The information that your Wyze Product generates as it operates ("Information Generated by the Device").

The Information Generated by the Device varies by Wyze Product and by the Settings that you have set.

For example:

  • The Wyze Cam and Wyze Pan cameras can be set to record 12-second alert videos with or without audio ("Event Videos"), to display a live stream on your app, and to enable two-way audio between your App and the camera. If you have installed the optional micro SD card in your camera, you have the option of saving live streams and videos to the memory card on your camera.
  • When the optional Person Detection feature is enabled, the Wyze Cam and Wyze Pan cameras may generate and collect data necessary to determine whether a person is present in a clip.
  • Wyze Sense sensor detects the occurrence of an activity, such as motion in a room or the open/close status of a window or door.

Your Wyze Product sends the Information Generated by the Device to your App, so that you can operate and monitor your Wyze Product. In the case of the Wyze cameras, the Wyze Product also sends Event Videos to Wyze Lab’s storage ("Wyze Cloud"). We currently use Amazon Web Services to operate and maintain the Wyze Cloud. For the optional Person Detection feature, all analysis necessary to determine whether a person is present in a clip occurs on your Device, and there is no communication with the cloud in terms of determining whether a person is present.

3. INFORMATION COLLECTED BY YOUR APP

You can use your App to view information about your Wyze Products. For example:

  • The Setup Information and Settings as you’ve entered them into the App,
  • The Device Technical Information (defined in Section A.4) for each Wyze Product that you associate with your App Account, and
  • The Information Generated by the Device(s) (defined in Section A.2). For example, if you have connected a Wyze camera to your App, you will be able to view Event Videos on your App.
4. INFORMATION COLLECTED BY WYZE FROM THE WYZE PRODUCTS AND APP

Wyze collects the following information when you set up and use the Wyze Product(s) and the App ("Information Collected by Wyze"):

  • Personally-Identifiable Information" is information that identifies, relates to, describes, is reasonably capable of being associated with or reasonably can be used to identify an individual or household and other data that is linked to personal data, and includes App Account and App Login information,
  • Setup Information and Settings, both sent by your App,
  • Information Generated by the Device that is sent to the Wyze Cloud, such as Event Videos from a Wyze camera, status notifications from a Wyze Sense, and device location information,
  • Technical information about each of your Wyze Products, such as its device model, serial number, MAC address, firmware version, the SSID of your wireless network, your device name, device connectivity status, and IP address ("Device Technical Information"), and
  • Records, data and statistics generated by your use of the Wyze Product and App collected by Wyze ("Usage Data"), such as the instances that the Wyze Cloud authenticated your App or Wyze Product, and the times you contacted customer support.

The Wyze Products and App are intended for use in the United States, as described in our Terms of Use.

How Long We Retain Personally-Identifiable Information. We retain your Personally-Identifiable Information for the period necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required for the security or integrity of the Wyze Products, or to comply with our legal obligations, resolve disputes, or enforce our legal agreements or policies. Except for notifications indicating whether a person has been detected, data generated in connection with the optional Person Detection feature remains on your Device. All such information is retained 14 days.

5. INFORMATION COLLECTED FROM OTHER SOURCES

We may also obtain information about you from other sources. For example, we receive some limited information about your device status when you choose to integrate Wyze Products and Wyze Technology with third party products and services.

6. HOW WYZE USES THE INFORMATION COLLECTED

We use the information collected for the following purposes:

  • To provide the features of your Wyze Technology, and to perform the other services that you request,
  • To authenticate and facilitate communications among your App, Wyze Product, and Wyze Cloud,
  • To send you the notices that you request and communicate with you about products, services, and events offered by Wyze and others, and provide news and information we think will be of interest to you,
  • To send you administrative information, including information regarding, technical notices, updates, security alerts, conditions and policies,
  • To operate, maintain, enhance, and improve the Wyze Technology, and to develop new products and services, and
  • As we believe appropriate (a) to comply with applicable law and legal process, including to respond to valid requests by public authorities (for example, a court, government agency, or law enforcement), (b) to enforce our terms and conditions, (c) to detect, prevent or investigate possible wrongdoing, security incidents, or fraudulent activities in connection with the Wyze Technology, Wyze Products, the App, the Wyze website(s), or the like, (d) to protect our operations or those of our affiliates, (e) to protect our rights, property, privacy, safety, or that of our affiliates, you or others, or (f) to allow us to pursue available remedies or limit the damages that we may sustain (these purposes, collectively, the Compliance Purposes).
7. USER CHOICES FOR THE WYZE TECHNOLOGY

You may access, review, correct, or delete Personally Identifiable Information by logging into your App. If you have the right under applicable law to ask Wyze to provide access to or delete information in Wyze's possession, you may do so by contacting Wyze as explained below. To protect your privacy, Wyze will attempt to verify your identity prior to taking action on your request.

8. WYZE's SERVICE PROVIDERS

We work with third party vendors, service providers, and technicians that provide services and functionality for the Wyze Products, App, Wyze Cloud, and Wyze Technology on our behalf. These services and functionalities include data hosting, account authentication, video encryption and streaming, IT and IoT infrastructure and software, IT services, customer service, email delivery, payment processing, order fulfillment, auditing, security, fraud, and other services pursuant to the terms of our agreements with them. We may permit these service providers to have access to Personally-Identifiable Information so that they can perform services on our behalf.

9. TRANSFER OF INFORMATION

As Wyze works with global companies and technologies, we may need to transfer the Personally-Identifiable Information stored on the Wyze Cloud outside of the country from which it was originally provided. This transfer may be intra-group or to third party service providers that we work with who are likely located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personally-Identifiable Information, to the United States and process it there.

B. WHEN WYZE MAY DISCLOSE PERSONALLY-IDENTIFIABLE INFORMATION COLLECTED FROM WYZE PRODUCTS OR APP

The Personally-Identifiably Information about you that is provided to the Wyze Products or App may be disclosed:

  • Per Your Request. To those you’ve invited to view certain video, in accordance with your selections on the App.
  • Service Providers. To our vendors, service providers, and technicians who provide services on our behalf. We may also ask these third parties to collect Personally-Identifiable Information on our behalf.
  • Lawful Information Requests. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • Protecting Wyze and Others. If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Wyze or others.
  • Transfer of Business. To a third party to which we have transferred our business, assets or stock if Wyze is involved in a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of some or all of our business, assets or stock (including in connection with any bankruptcy or similar proceeding).
  • Wyze Affiliates. Between and among Wyze and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
  • Consent. With your consent or at your direction.
  • Compliance Purposes. As we believe appropriate for Compliance Purposes.

C. OTHER MATTERS

1. DATA SECURITY

Wyze employs security measures to prevent the loss, misuse or alteration of information collected by the wyze.com. However, the transmission of information via the Internet is not completely secure or private. If you have any questions about the security of personal data collected by Wyze, please contact us using the contact information below.

2. LINKS TO OTHER SITES; INTEGRATIONS TO THIRD-PARTY SERVICES

The Wyze Products, App, and Wyze Technology may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Statement of every site you visit. We are not responsible for the content, privacy policies or practices of any third party sites or services.

We have integrated the Wyze Technology with the products and services of other companies, to give our Customers additional use options. You have the option of using the products and services of these other companies with your Wyze Products. When you integrate your Wyze Product with these third-party products and services, Wyze may share your information with these companies. When you use third-party products and services integrated with your Wyze Products, their terms and privacy policies will govern your use of those products and services. We are not responsible for these companies’ products and services.

D. CALIFORNIA PRIVACY RIGHTS

California Consumer Privacy Act ("CCPA") Rights: The CCPA requires us to communicate information about rights California consumers have to request access to their personal information (as that term is defined by the CCPA), to request deletion of their personal information, to request additional details about our information practices, to request to opt out of the "sale" of their personal information (if applicable), and the right not to be discriminated against. For details about how to exercise these rights, please see User Choices for the Wyze Technology above, email us at privacy@wyze.com, or call our toll-free telephone number at 1-844-999-3226. California consumers may designate an authorized agent to exercise these options on their behalf. If you would like to use an authorized agent registered with the California Secretary of State to exercise these rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you choose to exercise your rights.

Categories of Personal Information Collected: In the preceding 12 months, we have collected the following CCPA-defined categories of personal information:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, and account name;
  • Financial information, such as credit card or other payment information;
  • Characteristics of protected classifications under state or federal law, such as age or gender;
  • Commercial information, including records of products or Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Wyze Technology;
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information; and
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

For more specific examples of the personal information we collect, please see Information Collected by Wyze from the Wyze Products and App above.

Business or Commercial Purpose for Collecting Personal Information: We collect personal information for the business and commercial purposes described in How Wyze Use the Information Collected from the Wyze Products and App section above.

Categories of Sources of Personal Information: We collect personal information directly from you, automatically from your use of our Products and Services, from unaffiliated parties, and by using or combining personal information to derive additional personal information about you, as described in Personally Identifiable Information Collected from Other Sources above.

Categories of Third Parties with Whom We Share Personal Information: We may share your personal information with third parties as described in the When Wyze May Disclose Personally-Identifiable Information Collected From Wyze Products or App section above.

Categories of Personal Information Disclosed: In the preceding 12 months, we have disclosed the following CCPA-defined categories of personal information for business or commercial purposes:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, and account name;
  • Financial information, such as credit card or other payment information;
  • Characteristics of protected classifications under state or federal law, such as age or gender;
  • Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement;
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information; and
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sales of Personal Information: We do not sell your personal information within the meaning of the CCPA.

E. How to Contact Wyze

If you have any questions about this Privacy Statement, please contact us at:

Wyze Labs, Inc.
3933 Lake Washington Blvd NE
Suite 350
Kirkland, WA 98033

Or email us at: privacy@wyze.com