Updated: June 14, 2024
These Supplemental Terms for the Cam Plus and Cam Unlimited Services (these “Cam Plus and Cam Unlimited Terms”) are in addition to, and not in lieu of, your rights and obligations under the Wyze Terms of Service (the “Standard Terms”) and the Supplemental Terms for The Wyze Cam (“Wyze Cam Terms”). For information about how we collect, use, share and otherwise process information about you, please see our Privacy Statement.
These Cam Plus and Cam Unlimited Terms specifically apply to your use of Wyze’s home cameras and associated products (collectively, the “Wyze Cam Products”) and your access to and use of the websites (the “Site”), mobile application (the “Wyze App”) and certain other online products and services associated with Cam Plus and Cam Unlimited (collectively, the “Cam Plus and Cam Unlimited Services”) provided by Wyze Labs, Inc. (“Wyze” or “we”). By checking the box next to “I Agree to the Supplemental Terms for the Cam Plus and/or Cam Unlimited Service” or by using the Cam Plus and Cam Unlimited Services, you agree to these Cam Plus and Cam Unlimited Terms and the Standard Terms. If you do not agree to these Cam Plus and Cam Unlimited Terms and the Standard Terms, do not use our Cam Plus and Cam Unlimited Services. The Cam Plus and Cam Unlimited Services hereunder are deemed to be incorporated with and a part of the “Services” as defined in the Standard Terms. To the extent there is a conflict between these Cam Plus and Cam Unlimited Terms and the Standard Terms, these Cam Plus and Cam Unlimited Terms will govern such conflict. Capitalized terms used but not otherwise defined in these Cam Plus and Cam Unlimited Terms have the meanings set forth in the Standard Terms.
Wyze may also modify or amend these Cam Plus and Cam Unlimited Terms in its sole discretion without advance notice by posting the modified or amended Cam Plus and Cam Unlimited Terms on the Site or through the Wyze App (and/or by email notification if we so choose). Material changes to these Cam Plus and Cam Unlimited Terms will be posted in a prominent place or manner. Please check our Site or the Wyze App to see any updates or changes made to these Cam Plus and Cam Unlimited Terms. All modified terms and conditions will be effective after they are posted, unless a longer notice period is required by applicable law or unless we indicate in our posting or email notifications to you (if applicable) a specified effective date. If any modified terms and conditions are not acceptable to you, your sole remedy is to cease using the Cam Plus and/or and Cam Unlimited Services, and, if applicable, cancel your Account. IF YOU DO NOT AGREE WITH ANY OF THE CHANGES TO ANY OF THESE CAM PLUS AND CAM UNLIMITED TERMS, YOU SHOULD CEASE ACCESSING OR USING THE CAM PLUS AND/OR CAM UNLIMITED SERVICES. By continuing to access or use the Cam Plus and/or Cam Unlimited Services after Wyze posts any such revision to these Cam Plus Terms, you agree to be bound by the updated or modified Cam Plus and Cam Unlimited Terms. These Cam Plus and Cam Unlimited Terms may not otherwise be modified or amended, except with the written agreement of both parties.
If you have any questions about these Cam Plus and Cam Unlimited Terms or our Cam Plus and/or Cam Unlimited Services, please contact Wyze at support@wyze.com or visit https://support.wyze.com.
1. License to Use
Subject to these Cam Plus and Cam Unlimited Terms, Wyze grants you a limited, non-transferable, non-exclusive right to access and use the Cam Plus and/or Cam Unlimited Services during the duration of your subscription for the sole purpose of using the Wyze Cam Products and Cam Plus and/or Cam Unlimited Services to monitor your property for your personal, non-commercial use.
2. Installation and Use
Your installation and use of the Wyze Cam Products are subject to the Supplemental Terms for the Wyze Cam.
Additionally, before using Cam Plus and/or Cam Unlimited Services, it is your obligation to determine whether your intended use is subject to any data protection or privacy laws, and to comply with such laws at all times. The Cam Plus and Cam Unlimited Services are intended for purely personal and household use. These Cam Plus and Cam Unlimited Terms do not permit you to use the Cam Plus and Cam Unlimited Services in a business or a workplace.
3. Disclaimers
YOU ACKNOWLEDGE THE CAM PLUS AND CAM UNLIMITED SERVICES MAY CONTAIN BUGS, ERRORS AND DEFECTS. ACCORDINGLY, THE CAM PLUS AND CAM UNLIMITED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, DEFECTS AND ERRORS, AND WITHOUT WARRANTY OF ANY KIND. WYZE DISCLAIMS ALL WARRANTIES (EXPRESS OR IMPLIED AND ARISING BY LAW OR OTHERWISE) REGARDING THE CAM PLUS AND CAM UNLIMITED SERVICES AND THEIR PERFORMANCE OR SUITABILITY FOR YOUR INTENDED USE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. WYZE HAS NO LIABILITY OF ANY KIND FOR THE USE OF OR INABILITY TO USE THE CAM PLUS SERVICES OR FOR ANY LOSS OF DATA.
4. Cam Plus and Cam Unlimited Recordings
In addition to the ways in which audio or visual recordings made using the Wyze Cam Products (“User Recordings”) are handled under the Wyze Cam Terms, the Cam Plus and Cam Unlimited Services also automatically send User Recordings to Wyze or its third party service providers (including Amazon Kinesis) for storage, to allow you to later access your User Recordings from your compatible mobile devices for a period of 14 days from the date of the User Recording, and to provide other Cam Plus and Cam Unlimited Services.
User Recordings that (a) are deleted by you or your authorized users, (b) are deleted at the end of the storage period, or (c) were recorded by a Wyze Cam Product you delete from your account may no longer be available to you. This is undertaken by Wyze and its third party service providers as a processor of the User Recordings on your behalf in order to provide the Cam Plus and Cam Unlimited Services. Accordingly, we suggest you back up any important recordings by downloading them to your mobile device. You are solely responsible for creating backups of your User Recordings to avoid loss of your User Recordings and other data.
5. Other Cam Plus and Cam Unlimited Features
Enrolling a Wyze Cam Product in the Cam Plus and/or Cam Unlimited Services will enable person detection for that Wyze Cam Product. Person detection analyzes the video from your Wyze Cam Product to help detect the presence of a person in that video (without trying to identify that person). Additionally, enrolling a Wyze Cam Product in the Cam Plus Unlimited Services will enable Friendly Faces for that Wyze Cam Product. For more information about how the person detection and Friendly Faces features collects and uses information, see our Privacy Statement. and our Supplemental Terms of Service for Friendly Faces.
Because the Cam Plus and Cam Unlimited Services will continue to evolve over time, we may change or discontinue all or any part of the Cam Plus and Cam Unlimited Services, at any time and without notice, at our sole discretion. You also have the right to stop using the Cam Plus and/or Cam Unlimited Services at any time. We are not responsible for any loss or harm related to your inability to access or use any Cam Plus and/or Cam Unlimited Services.
6. Subscriptions
Use of the Cam Plus and Cam Unlimited Services requires purchasing a Cam Plus and Cam Unlimited subscription, as applicable, for a Wyze Cam Product. Each Wyze Cam Product you wish to enroll in Cam Plus requires its own Cam Plus subscription. You may enroll up to 99 individual, eligible Wyze Cam Products in a Cam Unlimited subscription. See Section 7(I) of the Standard Terms for more information about how you will be charged for your subscription.
7. Free Trials
When you set up a new Wyze Cam Product in your account, your Wyze Cam Product may be enrolled in a free trial of the Cam Plus Services. Free Trials are intended to allow you to try the Cam Plus Services with your new Wyze Cam Product. Wyze reserves the right, in its discretion, to determine your free trial eligibility and to modify or cancel a free trial or a free trial offer at any time. You may cancel a free trial at any time by following the instructions in the Cancellation section below.
Your Cam Plus Services will automatically convert into a paid monthly subscription at the end of the free trial unless you cancel your enrollment in Cam Plus before the end of the free trial period by reaching out to support@wyze.com. If you wish to subscribe to the Cam Plus Services for an annual term after your free trial ends, you will need to sign up for a paid annual subscription at the then-current price. If you terminate your free trial and are not enrolled in a paid Cam Plus subscription, your User Recordings will only remain available until the end of the storage period referenced in Section 4.
8. Cancellation
You may cancel your subscription to the Cam Plus and/or Cam Unlimited Services, at any time and for any reason by following the instructions below. However, if you do so, Wyze will not refund any Fees for the Subscription Period for the Cam Plus and/or Cam Unlimited Services, as applicable, that have been validly charged, debited or otherwise billed to your account as of the date of such termination.
Please remember that you must cancel twenty-four (24) hours in advance of the start of a new Subscription Period to avoid being charged for that Subscription Period. For example, if you subscribe for a monthly Cam Plus subscription, and your monthly Cam Plus subscription begins on January 1, you must cancel at least twenty-four (24) hours before February 1, which means you must cancel on January 30, to avoid being charged for a new monthly Subscription Period beginning on February 1.
You must cancel your Cam Plus and/or Cam Unlimited subscription through the same platform on which you signed up:
- If you signed up for a Cam Plus or Cam Unlimited subscription from the Wyze site, you must cancel the Cam Plus or Cam Unlimited subscription using the Wyze site.
- If you signed up for a Cam Plus or Cam Unlimited subscription from the iPhone version of the Wyze App, you must cancel the Cam Plus or Cam Unlimited subscription through your iTunes Account.
- If you signed up for a Cam Plus or Cam Unlimited subscription from the Android version of the Wyze App, you must cancel the Cam Plus or Cam Unlimited, as applicable, subscription through your Google Account.
Regardless of how you cancel your subscription, your User Recordings will remain available until the end of the storage period referenced in section 4 above.
After you cancel your subscription to Cam Plus or Cam Unlimited, you will continue to have access to the Cam Plus or Cam Unlimited Services, as applicable, until the end of your current Subscription Period. At that time, your subscription and access to Cam Plus or Cam Unlimited, as applicable, will end.
9. Use of Content
Wyze does not claim any ownership of the intellectual property rights associated with User Recordings and will only use User Recordings as outlined in our Privacy Statement.